At ioet, a leading software company with a talented team across LATAM, we provide Software Engineering as a service to clients worldwide. Join us for exciting professional challenges, working on projects ranging from innovative startups to globally recognized brands. Our positions are full-time, remote, and offer competitive compensation in USD.

We are looking for an experienced Technical Customer Support Specialist to join our team. In this role, you'll be a key point of contact for our customers, providing essential technical assistance and ensuring they can use our products effectively. This is a hands-on position where you'll solve problems directly and help customers understand our platform's capabilities.

What You'll Do:

• Provide Direct Customer Support: You'll be the first line of defense for customer questions and issues. This includes responding to and resolving support tickets via email and phone calls.
• Troubleshoot & Configure: You'll work with our console to troubleshoot issues and perform configurations for customers. You'll also use tools like Postman to test various functions, such as shipment processes.
• Assist with Data Management: You will help customers with data-related tasks, including troubleshooting issues with CSV file uploads and transferring information using tools like Google Sheets.
• Communicate with Customers: You'll spend time on calls and Zoom meetings with customers, helping them navigate our platform and better understand their business needs. You'll clearly explain solutions and guide them through technical processes.
• Understand Business Requirements: You'll listen to customers' needs and translate them into technical actions, ensuring our platform is configured to support their unique business goals.
  

Requirements:

• 2+ years of experience in a customer-facing technical support role.
• Basic technical knowledge and comfort working with a software UI.
• Familiarity with tools like Google Sheets and Postman is a plus.
• Excellent communication skills, both written and verbal, for customer calls and emails.
• A proactive, problem-solving mindset and the ability to work independently.
• Strong English communication skills - Minimum high B2 level proficiency
• Send your application and CV in English (mandatory)
• Based in Latin America

Benefits:

• Remote work
• Flexible schedule
• Collaboration with international clients
• USD compensation
• Paid Holidays and Vacations
• Paid family and sick leaves
• English classes
• Educational and wellness bonus
• Structured career plan with regular salary reviews
• Emphasis on personal growth and mentorship

Are you ready to be part of the ioet journey?

Get your CV in English and Apply Now.

If you are curious to know more about our culture, technologies, and blogs, visit www.ioet.com