At ioet, a leading software company with a talented team across LATAM, we provide Software Engineering as a service to clients worldwide. Join us for exciting professional challenges, working on projects ranging from innovative startups to globally recognized brands. Our positions are full-time, remote, and offer competitive compensation in USD.

We’re looking for a Customer Success Analyst to join a fast-growing startup in the supply chain industry. This is a unique opportunity for someone who enjoys blending technical problem-solving with relationship management. You’ll work directly with customers, helping them get value from the analytics and simulation tools, while acting as a key connector between the product, data, and customer teams.

This role requires strong analytical thinking, excellent communication skills, and a proactive mindset. You’ll troubleshoot issues, deliver impactful insights, and guide users through the onboarding and training process. All while managing your own portfolio of customer accounts.

What You’ll Do:

• Technical Customer Support: Act as the first line of defense for issues like login errors, data discrepancies, and product troubleshooting
• Data Analysis & Simulation: Run simulations using proprietary tools, interpret the results, and explain insights clearly to customers
• Account Management: Oversee 5–7 customer accounts, monitor progress, and proactively deliver reports to help them meet their goals
• Onboarding & Training: Guide new customers through setup and early usage, offering clear support and answering technical questions
• Project Ownership: Support the internal team with tasks such as creating rate cards, managing, and improving documentation

Requirements:

• 2+ years of formal work experience as a Customer Success Analyst or in related positions
• Strong analytical skills to work with complex data and explain results to non-technical users
• Excellent written and verbal communication skills in English
• Comfortable managing multiple accounts and working independently in a fast-paced environment
• Strong English communication skills - Minimum B2 level proficiency, C1 preferred
• Send your application and CV in English (mandatory)
• Based in Latin America

Benefits:

• Remote work
• Flexible schedule
• Collaboration with international clients
• USD compensation
• Paid Holidays and Vacations
• Paid family and sick leaves
• English classes
• Educational and wellness bonus
• Structured career plan with regular salary reviews
• Emphasis on personal growth and mentorship

Are you ready to be part of the ioet journey?

Get your CV in English and Apply Now.

If you are curious to know more about our culture, technologies, and blogs, visit www.ioet.com